Cancellation & refund policy

This policy applies to every Byora plan paid to APTSOFT through Razorpay or the AptSoft desk.

No refunds

Plan payments are not refundable. Pay only if you are sure this is the plan and term you want. Once Razorpay confirms the payment and tax invoice is generated, AptSoft does not refund it.

This includes monthly, quarterly, half-year, nine-month and yearly terms, festival prices, and GST charged on the plan. A GST tax invoice, once issued, is not reversed for a change of mind.

How cancellation works

You may cancel auto-renewal at any time. Money already paid for a plan is not refundable. Access to that plan continues until the plan end date. After that date the subscription is not renewed.

1. Ask AptSoft to cancel auto-renewal (Razorpay mandate / subscription) by writing to support@aptsoft.co.in from the email on your house login. Say the house name and that you want renewal stopped.
2. We cancel future auto-debits. No further plan amount is taken for later terms.
3. The amount already paid for the current term is not refunded.
4. You keep access to the plan you paid for until the end date printed on that term’s tax invoice.
5. On the day after that end date, logins to the books stop until a new plan is paid.

One-time (not auto-debit) terms

A one-time term ends on the invoice end date. There is nothing to cancel for renewal because Razorpay will not charge again unless you start a new payment on Plans.

Failed or duplicate charges

If Razorpay shows a failed payment, nothing is due and no invoice is issued. If the same successful payment is charged twice in error, write to support@aptsoft.co.in with both Razorpay payment ids. That is a billing correction, not a refund of a used plan.

Contact

Questions about this policy: Contact us. Company: APTSOFT, Plot No. 337, Industrial Area, Phase 2, Chandigarh 160002.